Cancellation, Return & Refund Policy

Thank you for shopping with NameStyled. The following terms apply to products purchased from our store.

Cancellation Policy

Orders are confirmed for processing 12 hours after they are placed to ensure fast fulfillment. Therefore, orders can only be canceled or modified within 12 hours of being placed.

After this 12 hour period, your order will be locked for processing and can no longer be canceled or modified.

Return & Refund Policy

Our goal is to keep our customers happy and provide a fair solution when an issue occurs. If you are not satisfied with your order for any reason, please contact our Customer Support team within 30 days of delivery. Claims submitted after this period may not be eligible for a replacement or refund.

To help us resolve any issue as quickly as possible, please inspect your order promptly after delivery and contact us if you notice any problems.

If a refund is approved, the customer may be required to return the original item to us before the refund is issued. Return instructions and the return address will be provided by our Customer Support team. Customers should not send items back without receiving return instructions from us.

Claim Procedures

1. Take Photos of the Item(s)

To process a claim, we require clear photographic evidence of the issue. Please provide at least one well focused photo clearly showing the defective, damaged, incorrect, or otherwise problematic item.

Claims submitted without sufficient photographic evidence may not be reviewed.

2. Contact Us

Email us at support@namestyled.com and include your order details, photos of the item, and a clear description of the issue.

Please also let us know whether you would prefer a replacement or a refund. Providing this information upfront helps us resolve your request more efficiently.

3. Wait for Our Response

Our Customer Support team will review your claim and respond within 24 to 48 hours.

Replacement Timeline

If our support team confirms that your order is eligible for a replacement, we will provide you with the estimated delivery timeframe.

Once your replacement has been shipped, you will receive a shipping confirmation and tracking information by email.

Refund Timeline

If your refund is approved, the refund will be issued to the original payment method used for your purchase.

For approved refunds, the original item must be returned to us when requested. Our Customer Support team will provide the return instructions and return address. The refund will be processed after the returned item has been received and reviewed, when applicable.

Please allow 7 to 10 business days for the refund to appear in your account after it has been processed, depending on your bank or payment provider.

If you do not receive your refund after this timeframe, please contact your bank or payment provider for further assistance.

Replacement or Refund

For the same issue, customers are eligible for either a replacement or a refund, but not both.

Our Customer Support team will work with you to determine the most appropriate resolution for your claim based on the circumstances of the issue.

Please note: Products must be returned in accordance with the return instructions provided by our Customer Support team. Customers should not return products to the business address listed on our website unless specifically instructed to do so.